Contact Centre Training

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Unlock the Full Potential of Your Client’s Contact Centre

Effective customer service relies on smooth, efficient communication. Our tailored Contact Centre training courses ensure your client masters the tools and processes needed to deliver exceptional customer experiences. Whether they’re managing inbound/outbound calls, tracking performance, or improving workflows, our training drives efficiency, productivity, and success.

What We Offer

Mitel

  • Ignite Voice/Email/Chat/SMS with MiCollab
  • Ignite Supervisor
  • CCM Web
  • Flexible Reporting
  • Contact Centre Client
  • Your Site Explorer
  • Management Studio/Navigator
  • Mitel Interaction Recording (MIR)

Webex

  • Contact Centre Agent Voice/Email/Chat
  • Supervisor

Genesys Cloud

  • Agent Voice/Email/Chat
  • Outbound Agent
  • Supervisor
  • Admin Voice only
  • Quality Management
  • Outbound Admin
  • Sentiment Analysis
  • Knowledge Management Configuration
  • Knowledge Management Optimisation & Reporting
  • Gamification for Agent, Supervisor, Administrator

NICE inContact

  • CXone ACD Agent & Supervisor
  • Administration
  • Reporting
  • Quality Management
  • Copilot

8x8

  • 8x8 Agent Workspace
  • Contact Centre Supervisor
  • Analytics
  • Administration

RingCentral

  • RingCX
  • RingCentral Contact Centre Agent
  • Supervisor
  • Administration
  • Reporting

Callation

  • Call analysis reporting

Tailored Training for Your Client’s Needs

While we have set course outlines, we understand this sometimes needs to be customised to an organisation's needs. That’s why we can offer and quote for bespoke training and create a lesson plan that suits your client’s business.

Why Choose Our Telephony & VoIP Training?

  • Experienced Trainers – Our trainers are industry experts with hands-on experience in Contact Centre Training.
  • Standard & Custom Courses – Choose from our proven courses or request tailored content to suit the needs of the business.
  • Flexible Delivery – Delivered online for convenience, with in-person options available if needed.
  • Practical & Impactful – Focused on real-world skills to improve productivity, efficiency, and collaboration.
  • Long-term Success – Equip your client with the knowledge to boost productivity, streamline processes, and collaborate seamlessly across their organisation.

Book a Session

Ready to unlock the full potential of Contact Centre Training for your client?

Have a question or need a quote?

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